• All members will need to enroll as new users in this newly upgraded online platform either through Online Banking via your desktop, or through the new mo-go mobile app. 
• Locate the primary account holder’s member/account number, SSN and DOB, before Nov. 2nd as you will need these to re-enroll.
• Download the new mo-go mobile app on Nov. 2nd – all members will have to reinstall the new mo-go app on their mobile devices. The current version will not work after Nov. 2nd. 

Visit our Online Banking enrollment page or download our app and click Enroll.

1. Enter the primary account holder’s member/account member, Social Security Number, and Date of Birth, then continue
2. Create a Username and Password following the identified specifications
3. Review and agree to the Terms and Conditions
4. Recommended – Select the button for electronic delivery of e-statements and e-notices
5. Select the “I am not a Robot” box
6. Submit

The new app is available Nov 2nd. Download the LCCU app onto your phone or tablet by visiting the App Store or Google Play Store.

When you first enroll, there’s a prompt to enroll in eStatements and eNotices. If you select that option, you’ll be enrolled for the account number you entered as part of the enrollment process.

If you have other account numbers on which you are the primary member, you can manage those from the “More Menu.”

• Go to E-Documents and select the account(s) you would like to receive statements from electronically. 
• Read the Terms and Conditions and then click the button to Agree and then Enroll.

Yes!

• Log in to Online Banking 
• Click the More menu
• Select E-Documents option
• Select your account and then statement date
• Click Statement name to view

Statements are available in a PDF format to view, save, or print.

If you forgot your password or locked your account, you can reset it by clicking the Forgot Password button and walking through the process. 

If you accidentally lock your account or forget your password, you can reset it by clicking the Forgot Password button and walking through the prompted process. 

If you are already enrolled in Online Banking then you are already enrolled in Mobile Banking! Just log in using the same login ID (user name) and password you use for Online Banking.  If you have not registered, enroll today using the instructions in the question above.

DESKTOP:

• Select the Person icon in the upper left to access your profile, and upload a photograph of your choice!
• Select the gear icon on the right side of the menu to customize your dashboard – group accounts and hide those you don’t want to see on your dashboard.
• Go to More/Statements to review estatement elections for all your account numbers.

MOBILE:

• Click on the image icon and choose a photo for your profile pic.
• Go to More/App settings to:
  • Turn on Facial recognition or establish a PIN for faster authentication
• Go to More/Statements to review estatement elections for all your account numbers.

To enable Touch ID or Face ID on your mobile banking app, click on the ‘More’ menu option, then click on ‘App Settings’, and select the toggle button to enable Touch ID, Face ID, or enable PIN. The next time you log in to the mobile banking app, you may need to touch the fingerprint icon on the login page to activate TouchID. 

You can update your e-mail address, telephone number, and street address associated with your LCCU accounts within online and mobile banking using the Profile Settings feature.

1. Click More in the top navigation. Select “Profile Settings”
   • If you are using the mobile app, simply click on your profile picture or icon. Then select Edit.
2. Update the appropriate fields
   • You can update your email address, home phone, work phone, cell phone number, and address. 
3. Click Save Changes
   • A verification code pop-up box will display
4. Select if you want the verification code sent to your email or cell phone, then click Get Code. 
5. Check your cell phone or email for the verification code and enter it into the field displayed.  Then click, Update Profile.
   • The verification code will expire one hour from the time that it is sent. If you do not receive the verification code via e-mail, please check your Spam folder. If your verification code expires, you will need to have a new code resent.
   • Once you successfully enter the verification code in the appropriate field and click on Update Profile. Your profile information should now be updated.