ANYTIME ACCESS

NEW & IMPROVED ONLINE & MOBILE BANKING

We’re updating our online & mobile banking experience to make it easier for our members. It’s as easy as setting a new username and password and downloading our new mobile app! We have included more features, functionality, and convenience in this easy-to-use platform including:
  • New & improved look
  • More user friendly
  • Make loan payments from anywhere (even from an external source)
  • Easy to Manage all of your LCCU accounts
  • The latest in fraud protection and security
  • Easy to use Debit & Credit card management
  • Ability to make external account transfers
  • Track weekly spending habits
  • & so much more!

ALL MEMBERS WILL NEED TO RE-ENROLL IN ONLINE BANKING AND DOWNLOAD THE NEW LCCU MOBILE APP ON NOV. 2nd!

BANK ANYWHERE WITH LCCU

With our LCCU mobile banking app, you can make a remote deposit using your phone’s camera, transfer funds, check balances, view transaction history, search for CO-OP shared branching and ATM locations. All from your mobile device.

ONLINE BANKING & BILL PAY BENEFITS

View Account Balances & History

FREE Monthly eStatements

Internal & External Fund Transfers

Manage Credit & Debit Cards

Set Balance, Transaction, and Payment & Security Alerts

Manage and Pay Bills Online to Businesses or Individuals

The LCCU Cards App will enable you to access your Visa Credit & Debit Card account anytime anywhere, 24/7!

  • Check credit card balance
  • Lock or unlock your card
  • Report card lost or stolen
  • Easily make card payments
  • Analyze your spending
  • Review your payment history & statements
  • Set-up travel notifications
  • Customize your notification alerts
  • Create cards controls (e.g. spend limits, transaction types)
  • And many more…

Get the LCCU Cards app today!

E-STATEMENTS

Now you can get your LCCU statement electronically with our secure e-statement service. Not only is it easy to access anytime, it’s absolutely FREE! When you enroll for this free service you will enjoy special e-statement benefits:

  • Receive an e-mail around the 1st business day of each month notifying you that your e-statement is ready to review.
  • Protected by the latest security measures.
  • Kept on our server for two years in the event you need to retrieve a prior period statement.
  • If you need a hard copy of your statement, everything is printable or we can mail you a copy.

BILL PAY FEATURES

  • Manage and pay bills online or by mobile to individuals or companies
  • Set reminders to help you track when a bill is due
  • Review payments and bills for the past 84 months under the “Activity” tab in Bill Pay
  • Transfer money from one account to another
  • View eBills in the Payment Center and pay them with a few simple clicks
  • Set up automatic payments to be sent according to a schedule.
  • Change or cancel AutoPay at any time

REMOTE DEPOSIT

Download our new app onto your phone or tablet to access your account information. Quickly and easily deposit your checks anytime, anywhere using the remote deposit feature inside our app by choosing the orange plus (+) symbol.  

EASY ACCESS TO YOUR MONEY

As a member of a CO-OP Network credit union, your ATM card provides you with surcharge-free access to 28,000 ATMs nationwide. This includes 9,000 deposit-taking ATMs and 5,500 7-Eleven locations (throughout the U.S. & Canada).

FREQUENTLY ASKED QUESTIONS

  • All members will need to enroll as new users in this newly upgraded online platform either through Online Banking via your desktop, or through the new mo-go mobile app. 
  • Locate the primary account holder’s member/account number, SSN and DOB, before Nov. 2nd as you will need these to re-enroll.
  • Download the new mo-go mobile app on Nov. 2nd – all members will have to reinstall the new mo-go app on their mobile devices. The current version will not work after Nov. 2nd. 

Visit our Online Banking enrollment page or download our app and click Enroll.

  1. Enter the primary account holder’s member/account member, Social Security Number, and Date of Birth, then continue
  2. Create a Username and Password following the identified specifications
  3. Review and agree to the Terms and Conditions
  4. Recommended – Select the button for electronic delivery of e-statements and e-notices
  5. Select the “I am not a Robot” box
  6. Submit

The new app is available Nov 2nd. Download the LCCU app onto your phone or tablet by visiting the App Store or Google Play Store.

   

If you haven’t already enrolled for online banking, once the app is downloaded, follow the enrollment steps.

When you first enroll, there’s a prompt to enroll in eStatements and eNotices. If you select that option, you’ll be enrolled for the account number you entered as part of the enrollment process.

If you have other account numbers on which you are the primary member, you can manage those from the “More Menu.”

  • Go to E-Documents and select the account(s) you would like to receive statements from electronically. 
  • Read the Terms and Conditions and then click the button to Agree and then Enroll.

Yes!

  • Log in to Online Banking 
  • Click the More menu
  • Select E-Documents option
  • Select your account and then statement date
  • Click Statement name to view

Statements are available in a PDF format to view, save, or print.

If you forgot your password or locked your account, you can reset it by clicking the Forgot Password button and walking through the process. 

If you accidentally lock your account or forget your password, you can reset it by clicking the Forgot Password button and walking through the prompted process. 

If you are already enrolled in Online Banking then you are already enrolled in Mobile Banking! Just log in using the same login ID (user name) and password you use for Online Banking.  If you have not registered, enroll today using the instructions in the question above.

DESKTOP:

  • Select the Person icon in the upper left to access your profile, and upload a photograph of your choice!
  • Select the gear icon on the right side of the menu to customize your dashboard – group accounts and hide those you don’t want to see on your dashboard.
  • Go to More/Statements to review estatement elections for all your account numbers.

MOBILE:

  • Click on the image icon and choose a photo for your profile pic.
  • Go to More/App settings to:
    • Turn on Facial recognition or establish a PIN for faster authentication
  • Go to More/Statements to review estatement elections for all your account numbers.

To enable Touch ID or Face ID on your mobile banking app, click on the ‘More’ menu option, then click on ‘App Settings’, and select the toggle button to enable Touch ID, Face ID, or enable PIN. The next time you log in to the mobile banking app, you may need to touch the fingerprint icon on the login page to activate TouchID. 

You can update your e-mail address, telephone number, and street address associated with your LCCU accounts within online and mobile banking using the Profile Settings feature.

  1. Click More in the top navigation. Select “Profile Settings”
    • If you are using the mobile app, simply click on your profile picture or icon. Then select Edit.
  2. Update the appropriate fields
    • You can update your email address, home phone, work phone, cell phone number, and address. 
  3. Click Save Changes
    • A verification code pop-up box will display
  4. Select if you want the verification code sent to your email or cell phone, then click Get Code. 
  5. Check your cell phone or email for the verification code and enter it into the field displayed.  Then click, Update Profile.
    • The verification code will expire one hour from the time that it is sent. If you do not receive the verification code via e-mail, please check your Spam folder. If your verification code expires, you will need to have a new code resent.
    • Once you successfully enter the verification code in the appropriate field and click on Update Profile. Your profile information should now be updated.

You are able to set several different alert options on your accounts, logins and card transactions, that can be sent by emai or text. 

Access account alerts by either clicking on the 3 dots in the upper right corner of the account tile or under the More or Plus menus. 

more icon   Mobile plus icon

Schedule Transfers can be viewed and updated under “My Finance” at the top of the page.

NOT A MEMBER YET?

If you live, work, volunteer, worship or attend school in Clearwater, Idaho, Latah, Lewis, and Nez Perce counties in the state of Idaho and all counties in the state of Washington…you’re eligible for membership! Apply online, call or stop by our office today our staff will be glad to open your account. Start saving for your future today.

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