If you’re not currently paying bills online, you probably receive all of your bills via your home mailbox. Many companies that you do business with offer the ability to receive their bill online at their website or through your Bill Pay. Our bill pay processor not only powers bill payment services for thousands of U.S. financial institutions, but also bill delivery services for hundreds of companies that issue eBills. And remember, even if you can’t receive your bill online, you can still pay it online, and you can print a hard copy as needed.

eBills are delivered to the websites of companies who you do business with. This could be your credit union, or any company that sends you bills (cable, phone, power, credit card and so on). You’ll find all the same information you’re used to seeing in your paper bills. Then, when you’re ready to pay, all you need to do is choose the amount, schedule the date you want the bill paid and click to pay.

No, that’s an automatic debit commonly referred to as ‘autopay’ or a ‘recurring payment’, where funds are deducted on a scheduled day of each month.  There are multiple ways that automatic debits to your checking account can be set up. One way is to use your billers online site directly (such as your doctor or utility company) to set up the recurring payment; another way it to set up transactions directly in online banking in the form of transfers (such as payments to your credit card or personal loans that are with LCCU); and another way is to use the LCCU Bill Pay service is you can add all of your billers, set up recurring payments, and activate eBills, all in one convenient location. Activating an eBill and scheduling single payments and recurring payments using an online Bill Pay service saves you valuable time and makes paying bills a breeze.

Our Bill Pay service is free of charge for regular scheduled payments. (There is a fee for expedited payments for same day and overnight payments.) eBills are always free.

Payments you make through Bill Pay are deducted in two ways:

• Most payments are delivered electronically. Payments sent electronically will be deducted on the payment due date that you specify when you schedule your payment.
• Some billers will be sent a check, which will be drawn on your checking account. Funds are withdrawn from your account when the check is presented for payment by the biller’s financial institution.

In both instances, you will not see your checking account balance reflect the payment until actual withdrawal.

Your existing payee contact and account information will be automatically transferred to the new online bill payer system. If this information is current, you do not need to re-enter this information.

In addition, your scheduled payments and historical records up to 2 months will also be transferred. So, please download any payment history information you need prior to April 29th.

Your online bill payment history that is older than 2 months WILL NOT be transferred to the new service.  As a result, we strongly recommend you print this information before April 29th.

To view and print your payment history by biller, please login to Online Banking and click on the Bill Pay button. Once in Bill Pay, scroll to the bottom of payment section, click the VIEW HISTORY button, enter the date range you wish to see (up to 18 months). From here, you can  right click and select “Print”. Please contact us at 208-746-7233 if you have questions.

Payments schedule 4/30-5/2 will NOT be processed. (Only payments scheduled for payment dates up to 4/29 will be processed as normal.)

Any recurring payment that are scheduled for a payment date that falls on the non-processing dates of  4/30-5/2 will not process.  If you have payments currently with a due date of 4/30-5/2, the biller WILL NOT receive the payments and you will need to change the date or make the payment by some other means to ensure the biller is paid by their due date.  Please call us if you need assistance in determining the best alternative payment options, 208-746-7233.

If you have payments scheduled to be sent between 4/30-5/2 and they must be paid before 5/2, you have several options. Please contact us through Secure Messaging within Online Banking or call us toll-free at 208-746-7233 and we will help you determine the best alternative payment options:

1. Cancel the payment in the old Bill Pay system. Payments must be canceled in the old Bill Pay system by 4/29.  
2. Pay the payment by check. Only send a paper check if you have canceled the payment in the old Bill Pay system by 4/29. 

Set up payment in new Bill Pay system. After 5/2, you will need to login to the new Bill Pay system and set up the payment.

Recurring payments scheduled in the old Bill Pay system to be sent on a date that falls after 5/2, will be transferred and paid by the new Bill Pay system.

The last day you can schedule a Payment to be sent in the old system is 4/29.

You can begin accessing the new Bill Pay system on 5/2. The first available payment date will be based on the biller and the site calendar will only display the first available date for each biller.  Expedited payments are available for an additional fee. May 3rd is the earliest date a biller could receive payment.

You will NOT be able to access Bill Pay between 4/30-5/1.

On May 2nd the new Bill Pay will be available and you can begin scheduling payments; the first available payment date could be as soon as May 3rd.

You will access the new Bill Pay system just as you did the old system. Log into Online Banking and click on the Bill Pay button. You can also use the LCCU mo-go mobile banking app to pay bills online.

Yes, expedited payments are available.  If a payment needs to go out as a paper check, you can schedule the overnight paper payment for a fee.

In the event you schedule a bill payment and it results in an overdraft to your checking account, the checking account used for billing will be debited for each payment-processing attempt the system makes.  For full disclosures on our process and fees, please visit our site, www.lewisclarkcu.org/fees 

For questions pertaining to payments made through our old Bill Pay system, please contact 208-746-7233.