Search
Close this search box.

LCCU Cards App Privacy Policy

Online Privacy Policy

OUR ONLINE PRIVACY PRACTICES

Keeping financial and personal information secure is one of our most important responsibilities. LCCU is committed to protecting the information of our members and other visitors who use our website. We value your trust and handle all personal information with care. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other services.

SECURE TRANSMISSIONS

To ensure information remains confidential, LCCU uses encryption technology such as Secure Socket Layer (SSL) to protect information you enter and submit from our website.

EMAIL SECURITY

Regular Internet email is not secure. You should never provide information that is sensitive or confidential such as your social security number, account number or PIN numbers. We also ask that you do not send personal or account Information through regular email.

COOKIES

Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the site, pages visited, language preferences, and your relationship with us. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the site and to assist us with resolving questions regarding the site. We also utilize cookies for advertising purposes. Tracking technologies also used are beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our website.

LINKING TO OTHER SITES

To provide you with easy access to information, LCCU may provide links to other websites such as mortgage companies, insurance companies, government agencies. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and LCCU does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by LCCU. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.

GOOGLE ANALYTICS

Many websites and apps use Google services to improve their content. When they integrate Google services, these sites and apps share information with Google. We use Google Analytics to better understand how users are visiting and using our sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services” at google.com/policies/privacy/partners/.

LCCU MOBILE APP SOLUTIONS

LCCU’s Cards App periodically collects, transmits, and uses geolocation information for enabling features such as, but not limited to, card use and alerts to prevent fraudulent activates, but only if the end user expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the end user’s selection. The end user can change his/her/their location permissions at any time in their device settings.

PRIVACY POLICY

To learn what LCCU does with your personal information please view our Privacy Notice or contact us by mail, phone, or email.

A Guide to Ensuring Compliance of Google’s Privacy Policy Requirements

The official requirements can be found here, but we recommend the following:

  1. The policy must be an active URL, not a PDF, therefore financial institutions should create a separate page for their Mobile Card App Privacy Policy that includes the following:
  2. Information regarding user privacy, including your app’s usage of location data; sample verbiage is within the privacy policy link below
  3. The verbiage should include the text ‘mobile application’ and a link to the financial institution’s general privacy policy
  4. A sample privacy policy can be found here, which can be used as a template when creating your new Mobile Card App privacy policy
  5. This policy should be linked to within the Google Play Store listing and within the DX Mobile app itself when clicking on “Privacy Policy”

Once your separate Mobile Card App privacy policy page is created, fill out a Modify Enrollment form via MemberConnect for DX Mobile so a Project Manager can be assigned to update your Google Play store listing and app accordingly.

  1. In the comment section of the form, include the URL of your privacy policy and request to have your DX Mobile app updated
  2. A step-by-step guide on how to access and fill out the form is available here

Google will email your financial institution if your app is removed. Follow the steps above to ensure your app is updated to avoid this.

PSCU is committed to being an informative and collaborative digital solutions partner that keeps you ahead of the curve as the digital landscape continues to evolve. It is our ultimate goal that your digital solutions are successful. As we work with Google, Samsung and Apple, we will continue to update you on new changes.

If you have any questions, please contact Digital Support at digitalsupport@pscu.com.

Accessibility